FAQ+Policy | Asherri graphics

What is the turn around time?

THE TURNAROUND TIME BEGINS AFTER ALL INFORMATION AS BEEN RECEIVED. YOUTUBE ESSENTIALS - 6-10 BUSINESS DAYS LOGOS - 3-5 BUSINESS DAYS-FLYERS 5-7 BUSINESS DAYS WEBSITE DESIGNS 14-20 BUSINESS DAYS
When is my designer available?

I ONLY work on Tuesdays-Fridays I am available to talk 12pm-4pm on my working days. Emails and messages will get responses within 1-2 business days.
Can I get a refund?

WE HAVE NO REFUND POLICY, PLEASE COMMUNICATE WITH US TO ENSURE YOU ARE 100% SATISFIEDBEFORE THE FINAL PROJECT HAS BEEN SENT, THERE WILL BE ADDITIONAL CHARGES FOR ANY CHANCES OR REVISIONS
What kind of images can I send?

PLEASE SEND HIGH QUALITY IMAGES ONLY. SCREENSHOTS OR PICTURES THAT ARE BLURRY WON'T BE ACCEPTED.
What happens after my purchase?

AFTER PURCHASING YOUR DESIGN YOU WILL RECEIVE AN EMAIL WITHIN 24-48 HOURS. ALL THE REQUIREMENTS WE NEED WILL BE IN THAT MAIL. WHEN SENDING YOUR REQUIREMENTS PLEASE REFRAIN FROM SENDING SCREENSHOTS. YOUR INFORMATION MUST BE TYPED OUT SO THE DESIGN PROCESS CAN GO SMOOTHLY.
Let's talk about Revisions...

I only allow 2 sets of revisions. + €50 for any additional revision sessions Once final designs are sent & you’d like make revisions there will be a €80 fee to make any changes within 5 days after your project has been completed.